Tina Dougherty, National Contact Centre Manager

ING Australia

What is LIVEPRO?

The LIVEPRO Knowledge Management System is a continual improvement platform specifically designed for the unique needs of busy customer service environments.

LIVEPRO provides a mechanism to more efficiently and effectively manage and share knowledge, deliver it to users, provide training based around that knowledge and establish a controlled environment for knowledge updates

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Customers

Return on Investment with LIVEPRO

Knowledge Management is recognised as crucial to running effective contact centres and yet justifying the technology investment to deliver increased knowledge based efficiencies and service quality is a challenge for industry members.

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