Townsville City Council (TCC) in regional Queensland has implemented a SaaS knowledge management product from livepro for faster responses to its constituents’ enquiries.
TCC executive manager of customer services, Megan Leavy said the council headed up the search for a system to help the large team to provide accurate and quick responses to questions ranging from “what night is garbage night?” through to survival information in natural disasters. “We had moved from a word based document system to a free shareware product and then to SharePoint, but the searching still remained chunky,” Leavy said.
“The time it takes to get our staff ‘job ready’ when new or after leave will also be dramatically reduced,” she added. Leavy said the product, integrated by IMC Communications could also help TCC interact with local councils in the region.
