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So far liveproadmin has created 21 blog entries.

CKM FORUMS: A little more on this year’s Key Note Speakers

With just a little over one month until the livepro Customer Knowledge Management Forums kick off, we thought we had better let you know a little more about each of our expert key note speakers – so, without further ado we introduce our customer service knowledge management experts Libby Ewing-Jarvie and Courtney Zhang of Datacom [...]

By | June 22nd, 2017|Announcements, Awards, Customer Service, livepro Forums|

Get your submissions in for the livepro CKM Awards!

Applications are OFFICIALLY OPEN for the 2017 livepro Customer Knowledge Management Awards!   We would love to hear about your customer service journey and give your team the opportunity to receive well deserved recognition for best practice knowledge management. The Awards are a fantastic opportunity to acknowledge and reward the customer service champions at your [...]

By | June 16th, 2017|Awards, Customer Service|

Why a specialist Customer Service Knowledge Management System?

There are a lot of Knowledge Management systems on the market.  Why should you consider a specialist Customer Service Knowledge Management system?  The short answer is because built for purpose Customer Service Knowledge Management (CSKM) systems are configured so your staff can find answers to any customer enquiry – fast. While standard Document Management systems’ [...]

By | April 10th, 2017|Customer Service|

Release 4.09: What’s new in livepro?

We’re always working behind the scenes on building new features and improving our existing ones. In this blog post, you can learn about all of the updates that livepro are implementing in our latest release - 4.09. Flowcharts Flowcharts are the newest addition to livepro’s Work Instructions feature. They are a new way of viewing [...]

By | March 17th, 2017|Releases|

Facebook chatbots: will they put customer service reps out of a job?

Facebook held their F8 Conference last week where Mark Zuckerberg announced the launch of chatbot services through the Facebook Messenger service. To put it simply, chatbots are programs that mimic human conversations using artificial intelligence. They use natural language to be able to talk to people like we talk to our friends. The aim is [...]

By | May 5th, 2016|Customer Service|

Council Amalgamations – achieving customer service success

Evidence suggests that amalgamations which are poorly planned and managed result in disaffected communities and negative outcomes. However, amalgamation can be successful if the merging entities commence early collaboration to review, document and map processes and policies for the new Council. Key to amalgamation success is providing ongoing high level customer service which is seamless [...]

By | March 13th, 2016|Uncategorised|

Top 4 emerging Customer Service trends

Just like everything else in our life, technology is having a huge impact on customer service. The foundation of great customer service isn’t changing. We still need to give customers the answer they need, quickly and accurately. The challenge we face now is the expectation the answers will be available whenever they want it and [...]

By | March 11th, 2016|Uncategorised|

You don’t need voice analytics – just the right answer

I just finished reading the top five things Customer Experience executives see as the most important to focus on in the next couple of years. Quite frankly, I disagree. Rather than focusing on buzzwords and trends, they need to remain focused on understanding that 75% of customer satisfaction comes from getting the right answer quickly [...]

By | February 9th, 2016|Uncategorised|