19 February 2024 — livepro a leading provider
Platform
Designed for Contact Centers by people who understand Contact Centers
Unleash the potential of your contact center with the market leading AI Knowledge Management solution
Provide your customers with answers – not long documents to read and interpret. livepro delivers answers
Deliver answers by livepro, through any of your trusted Customer Service or Collaboration apps.
Implementation
We have a near perfect success rate because we adjust our Implementation plan to your environment
Deliver answers through nearly any App using livepro simple API
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FEATURED RESOURCES
19 February 2024 — livepro a leading provider
Why Your CX Strategy Must Use Customer-Centric Knowledge Management
A common myth in our business is that
The AI Wave is Coming: Is Your Knowledge Management System Ready?
Your AI Model is Only as Good as
Featured resources
19 February 2024 — livepro a leading provider of Knowledge
Why Your CX Strategy Must Use Customer-Centric Knowledge Management
A common myth in our business is that any knowledge
The AI Wave is Coming: Is Your Knowledge Management System Ready?
Your AI Model is Only as Good as the Data
Townsville Council reduces AHT by 8 seconds & increases customer satisfaction
Townsville Council reduces AHT by 8 seconds & increases customer satisfaction
industry
Reduction in training time
Decrease in AHT (Average Handling Time)
The Challenge
The Objectives
Not only did the team want a system that could deliver rapidly changing information to all of their staff, they also wanted to:
TCC implemented livepro because of its proven ability to equip high-volume, process-driven businesses with a centralised system for information and processes with limited IT involvement.
The Outcome
livepro was able to.
The time it takes new or returning staff to get ‘job ready’ will also be dramatically reduced.
Megan Leavy,
, Executive Manager Customer Services at Townsville City Council
More case studies
Delight customers with fast, correct answers in any channel from one knowledge base
Let us help you deliver the answers to your customers and your agents through any user interface. livepro’s speed brings answers through any channel.
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