livepro® has helped thousands of contact centre agents working across multiple industries. Our partners love sharing knowledge as much as we do!
Some of our partners include:
- Transurban – A top 50 company on the Australian Securities Exchange, an international toll road owner, manager and developer with over five million customers globally. Transurban achieved a positive ROI in under 6 months
- Fisher & Paykel – A household name international appliance company that has been successfully developing products and markets across the globe for over 70 years. Fisher & Paykel estimates $7,000 pa efficiency improvement per agent.
- ING – One of Australia’s leading fund managers who provide a broad range of financial products through investments, life insurance and retirement services was able to reduce AHT by 21% (72 seconds per call) and absorb a 13% increase in contact volumes with no additional agents.
- Powercor -Victoria’s largest electricity distributor, who manages the poles, wires and equipment that deliver electricity to homes and businesses in Melbourne and through central and western Victoria.
For more customer success stories please download the document below below.
