livepro® has established a formal partnership with IMC Communications. IMC are a leading provider of quality Information Technology solutions to Australian business and government organisations. IMC implement and support the livepro® products as well as perform Call Centre Knowledge Delivery analysis services. IMC follow proven consulting and implementation methodologies, developed through the experience of successfully implementing the livepro® Knowledge Delivery System into a number of large Australian call centres.
IMC Communications provides complete implementation services for the livepro® product range. These services encompass hardware configuration, operating system configuration, web server, database server and livepro® application implementation. Other services may also be provided, including user account creation, data upload and training services.
The company’s professional services team has extensive experience in the sector, providing the ability to combine flexibility and innovation with a disciplined, standards-based approach to both technical and creative development. An in-depth understanding of the product range and the tools allows the business to leverage personal creativity to produce elegant and effective solutions.
Our application development services are underpinned by formal production methodologies to ensure effective delivery of complex solutions. Our standards based approach encompasses formal software design methodologies, disciplined project management, interface design and usability.
Website: www.imc.net.au
