Melbourne – April 2011 – Jetstar has gone live to 450 customer contact agents with the livepro® knowledge management software platform.
Livepro®, a fully Australian owned & operated solution, has been chosen by Jetstar as a vital element for its new customer contact technology platform, elevating standards in its national service centre. Livepro® has replaced a US based knowledge management solution.
Livepro® is delivered via “the cloud” under a software subscription service model. Jetstar has joined a growing trend of customers taking advantage of the livepro® subscription-via-the-cloud service. The internet cloud delivery model provides businesses with immediate secure access to the knowledge management system, removing the normal IT related delays and costs, helping the business to realise the livepro® benefits immediately.
