October 2009
Fisher & Paykel chooses livepro®
Fisher & Paykel chooses livepro® as the key enabler of its new knowledge based approach to customer service. livepro® has also become Fisher & Paykel’s central system for the streamlining of customer service processes.
April 2009
No mothballs for innovation
Michael Meredeth, CEO of Australian Teleservices Association, the peak industry body for call-intensive, service-centric organisations and teleprofessionals says that one area tipped to offer the best results over the next two years is Knowledge Management.
March 2009
Research confirms high cost of knowledge gaps in business
New study into knowledge impediments could potentially help service led organisations save millions a year.
June 2008
livepro® Quiz Module
Drive better knowledge retention and clearly identify knowledge gaps with the new livepro® Quiz Module!
March 2008
ATA Endorse livepro®
Anthony Seaegg, Chairman of the Australian Teleservices Association (ATA), endorses livepro® Knowledge Delivery System
November 2007
ING Wins APAC Awards
At the Annual ING Asia/Pacific operations conference and Customer Cup awards held in Bangkok, Thailand, ING’s National Contact Centre (NCC) received two significant awards
March 2007
ING Australia adopt the livepro® Knowledge Delivery System Concept
The National Contact Centre for ING Australia, that supports all ING and ANZ insurance and superannuation customers, has embraced livepro® as their Knowledge Management Platform of choice. livepro® has become the information interface between their business and their customers.
