livepro® enables a superior customer experience by allowing your frontline staff to access the right information at the right time to resolve any customer’s query first time – every time.
By dynamically capturing the knowledge and work practices of your very best people, livepro® becomes your company’s virtual subject matter expert.
livepro® ensures that the most up-to-date knowledge and best-practice procedures are documented – compliant with any business rules or regulatory requirements.
Information can be promptly authored, delivered and accessed via a user-friendly web interface to ensure any customer service or sales conversation flows logically, informatively and at a consistent pace.
livepro® is your subject matter expert at every desk
livepro® pays for itself through reduced handling times, first call resolution, vastly reduced training time, superior customer service and more sales.
The knowledge bank your organisation can bank on
