Resources

Customer Satisfaction

Why Your CX Strategy Must Use Customer-Centric Knowledge Management

November 16, 2023

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Business Process Outsourcing
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Contact Centers
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Implementation
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Non-Profits
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Regulated organizations
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Small and Medium-sized businesses
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Business Process Outsourcing
Read more
Contact Centers
Read more
Implementation
Read more
Non-Profits
Read more
Regulated organizations
Read more
Small and Medium-sized businesses
Read more

Video Testimonials

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Peter Kerr talking about contact center solutions
Peter Kerr talking about contact center solutions
VIDEO TESTIMONIAL

Peter Kerr, COO at PetSure Insurance talks how livepro transformed Contact Center Operations (full video)

copc inc
copc inc
VIDEO TESTIMONIAL

livepro is the only KM system to achieve Approved Technology Partner Status from global CX experts COPC Inc. (full video)

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unisuper
VIDEO TESTIMONIAL

Alison Simmenauer talks Knowledge Management at UniSuper (Full length)

Peter Kerr talking about contact center solutions
Peter Kerr talking about contact center solutions
VIDEO TESTIMONIAL

Peter Kerr, COO at PetSure Insurance talks how livepro transformed Contact Center Operations (full video)

copc inc
copc inc
VIDEO TESTIMONIAL

livepro is the only KM system to achieve Approved Technology Partner Status from global CX experts COPC Inc. (full video)

unisuper
unisuper
VIDEO TESTIMONIAL

Alison Simmenauer talks Knowledge Management at UniSuper (Full length)

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Blogs

Customer Satisfaction
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What Many Companies Get Wrong about Customer Service Knowledge Management: The Value of Governed Knowledge

May 25, 2023

Single Source of Truth: The Knowledge Management Technique

December 1, 2021

How the right Contact Centre Software Creates Happy Staff

July 13, 2021
Improve Compliance
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Compliance and Knowledge Management Systems

April 4, 2019
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Case studies

TSA Group

November 17, 2023

Townsville

Townsville Council 

December 12, 2022

Livepro case study for Hornsby Shire Council

Hornsby Shire Council

December 12, 2022

LIvepro case study for Liverpool City Council

Liverpool City Council

December 12, 2022

TSA Group

November 17, 2023

Townsville

Townsville Council 

December 12, 2022

Livepro case study for Hornsby Shire Council

Hornsby Shire Council

December 12, 2022

LIvepro case study for Liverpool City Council

Liverpool City Council

December 12, 2022

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Webinars

Livepro to enable customer self service solutions
Livepro to enable customer self service solutions
Webinar

Using livepro to Enable Customer Self-Service

bpo knowledge management
bpo knowledge management
Webinar

BPO Knowledge Management: Driving results across an international workforce

knowledge management integrations
knowledge management integrations
Webinar

Demystifying Integrations (2022 Forum Webinar Session)

Livepro to enable customer self service solutions
Livepro to enable customer self service solutions
Webinar

Using livepro to Enable Customer Self-Service

bpo knowledge management
bpo knowledge management
Webinar

BPO Knowledge Management: Driving results across an international workforce

knowledge management integrations
knowledge management integrations
Webinar

Demystifying Integrations (2022 Forum Webinar Session)

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Whitepaper

Knowledge Management
Solutions - Whitepaper

Learn the key to improving customer satisfaction, employee engagement, and compliance.

The key to improving Customer Satisfaction, Employee Engagement and Compliance

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Delight customers with fast, correct answers in any channel from one knowledge base

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