Jetstar selected livepro® to be its main business process repository and to become the communication channel for all customer facing personnel.
livepro® was a key element in ensuring our recent contact centre transition was a success.
It is core to managing Jetstar Customers and has provided many benefits to our organisation. In particular, its robustness and simplicity to use allowed our business departments to manage the application and its content without any need for IT support.
The key advantage of this web based application is the easy access to procedures saving a significant amount of time for call agents searching for supporting information. After only one hour of training, most operators are confident in navigating through the application and can master very quickly, efficient ways to locate the appropriate information within seconds.
It is also very simple to customise and to link to other applications and therefore can be used as an operational portal. From word documents to websites and operational databases, livepro® is the knowledge interface between our organisation and our customers.
Lee O’Mahony
Manager, Commercial Projects
Jetstar Airways
