We have found Infolink7 to be a terrific communication tool within our tolling business. As all the information is kept in one easy to search place, staff don’t need to go searching for information, which results in less call-backs and double handling. Infolink7 is not only a great knowledge delivery system, but we can be assured that our staff are using this knowledge by reviewing the reporting tools.
Our customer service department has around 200 staff in different premises around Sydney and Melbourne, so it is vital to keep everyone up to date with processes, procedures and any new information that affects our communication with customers – and Infolink7 is an essential part of this.
Cherie Loughlin
Knowledge Management Specialist
ROAM
